Cookie Policy

2. What cookies and similar technologies are#

Cookies are small text files placed on a device when a site is visited. Similar technologies include local storage, session storage, pixels, and software development kits that store or read identifiers.

These tools may be used to:

• Keep a session signed in
• Remember preferences such as cookie choices or interface settings
• Measure reliability, performance, and feature use
• Support security and abuse prevention
• Support analytics where consent has been given

3. Categories we use#

3.1 Strictly necessary#

Required for authentication, security, load balancing, fraud prevention, and core platform operation. These are used because the service cannot function reliably without them.

3.2 Preferences#

Remember choices such as language, cookie decisions, or display preferences so the interface remains consistent across visits.

3.3 Customer-support chat#

The Crisp chatbox is optional and is not loaded until the customer-support chat choice is enabled. Once loaded, Crisp uses first-party chat cookies with the crisp-client/* prefix to associate the browser with a support conversation and restore message history. Crisp documents a default six-month cookie lifetime that is renewed when the chatbox loads.

3.4 Analytics and product improvement#

Help us understand how pages and account workflows are used, diagnose errors, and improve performance. Where required by law, these run only after consent.

3.5 Marketing#

May be used if a campaign or partner integration is enabled. Marketing cookies are not required for core account use and, where required, run only after consent.

4. Cookie choices#

Where a consent banner is shown, you may independently enable customer-support chat and analytics or continue with necessary storage only. You can reopen Cookie Preferences from the website footer. Strictly necessary cookies remain active.

You can also control cookies through browser settings. Blocking necessary cookies may prevent sign-in, security checks, or other core features from working.

5. Retention#

Cookie lifetimes vary by purpose. Session cookies expire when the browser session ends. Persistent cookies remain until they expire or are deleted. Crisp documents a default six-month lifetime for crisp-client/* chat cookies when the chatbox is loaded; other exact durations depend on the cookie and configuration in effect at the time of use.

6. Third parties#

Some cookies or SDKs may be provided by infrastructure, analytics, communications, customer-support, or security providers acting on our instructions. Crisp provides the optional customer-support chat. Those providers process data under their agreements with us and applicable law. Details of processing purposes appear in the Privacy Policy and Data Processing and Vendor Schedule.

7. Updates#

We may update this Cookie Policy when technologies, providers, or legal requirements change. The version and effective date shown in the Legal Center apply to the current publication.

8. Contact#

Questions about cookies or privacy choices may be sent to the privacy contact identified in the Privacy Policy.